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Other Topics in this Section |
Before you sue, try to settle. Many cases come to trial needlessly because the parties have not attempted to communicate with each other.
TIP – Keep in mind that you should keep good records of
all of your attempts to resolve the problem in case that it
is necessary to go to court later. “Good records” means that
you should keep copies of all letters.
Keep a written record
of all phone calls. Even though many agencies may accept a complaint
over the phone, submit your complaint in writing so that an
accurate record exists of the dispute.
Why it makes sense to talk first. There are drawbacks to
going to court.
First -Talk to the other side. It is surprising how often the other side is willing to work out something if you approach them in an open fashion. Before you talk, read this Guide so you know what your other options are if the conversation fails. |
TIP – How to negotiate |
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Second –Write a formal “demand” letter. This is your chance to present your view of the facts and what you think needs to be done. A bad demand letter. A good demand letter. |
Third -Consider working with the agencies that offer to resolve the problem without going to court. If you have a consumer problem with a business, first try the local Better Business Bureau (BBB). The Office of the MD Attorney General offers mediation to resolve complaints against businesses and complaints about health insurance and health services or homeowners insurance. Other government agencies that handle consumer complaints. Community mediation centers – nonprofit centers that serve most counties – free or sliding scale fees. Mediation Programs and District Court – Many of the district court locations offer mediation programs – some before and some after a case has been filed. Check out what your county offers. Scroll down for the program descriptions (do not click on the map).
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TIP - More about mediation in District Court including a 5 minute audio |
| Source: A special project of the Eastern Shore Regional Library under a Library Services Technology Act grant from the Division of Library Development Services/MD State Department of Education (author: Ayn H. Crawley). Updated by the Maryland State Law Library (MSLL). |
Last date of review (no legal content) 6/28/08 (PLL/M.A.J.) |