Consumer Protection

Organization Details

200 St. Paul's Place,
Intake days/hours (by phone)
Monday - Friday, 9 am - 3 pm
Intake days/hours (other)
Complaint forms available on website anytime
Advice/Help Hotline Phone
Program Description

Complaints Online:

Enforces Maryland's Consumer Protection Act. This law forbids unfair or deceptive trade practices such as false advertising, phony guarantees, defective goods or services. Consumers are expected to first attempt to resolve the complaint or dispute directly with the business before calling the Consumer Protection Division. Type of Service: Mediates disputes between consumer and business. In addition, a separate Health Education and Advocacy Unit mediates billing disputes with hospitals, doctors, insurance companies and other health care providers. In some instances, cases are referred to enforcement unit and after

investigation and review, a law enforcement action may be brought. Also provides a wide range of consumer education materials.

Consumer Disputes
Brief advice/Help with forms/Clinics
Landlord and tenant conflicts
Brief advice/Help with forms/Clinics
Is this legal advice?

This site offers legal information, not legal advice.  We make every effort to ensure the accuracy of the information and to clearly explain your options.  However we do not provide legal advice - the application of the law to your individual circumstances. For legal advice, you should consult an attorney.  The Maryland Thurgood Marshall State Law Library, a court-related agency of the Maryland Judiciary, sponsors this site.  In the absence of file-specific attribution or copyright, the Maryland Thurgood Marshall State Law Library may hold the copyright to parts of this website. You are free to copy the information for your own use or for other non-commercial purposes with the following language “Source: Maryland's People’s Law Library – © Maryland Thurgood Marshall State Law Library, 2021.”